Refund policy
Our Refund Policy
At Euphoria Canada, we want you to love your jewelry. If you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Items must be unworn, undamaged, and in their original packaging (including certificates or tags, if applicable).
- Custom-made, engraved, or sale items are final sale and not eligible for return.
- Returns must be requested within 14 days of delivery.
Return Process
- Contact us at our Instagram or euphorianepalC@outlook.com with your order number and reason for return.
- Once approved, you’ll receive return instructions and a return authorization number.
- Ship your item using a trackable service. Customers are responsible for return shipping fees unless the item is defective or we made an error.
Refunds & Exchanges
- Refunds: Issued to the original payment method within 7-10 business days after inspection and approval. Shipping fees are non-refundable.
- Exchanges: Available for items of equal or greater value. The replacement will be sent once we receive and approve your returned item.
- Store Credit: Opt for store credit instead of a refund and enjoy an additional 10% bonus value for your next purchase.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 3 days of delivery with photos. We’ll replace the item or issue a full refund at no cost to you.
Additional Terms
- Items returned without prior authorization will not be accepted.
- A 10% restocking fee applies to all non-defective returns to cover processing costs.
We strive to make your experience with us exceptional, and we appreciate your understanding of these policies designed to ensure quality and fairness for all.