Shipping policy

Shipping Policy

At Euphoria Nepal Canada, we take great care in packaging and shipping your jewelry to ensure it arrives safely and promptly. Below are the details of our shipping policy:

Processing Time

  • Orders are typically processed within 2-3 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods

  • We offer various shipping options to suit your needs:
    • Standard Shipping (3-9 business days)
    • Express Shipping (2-3 business days)
    • Overnight Shipping (1 business day)
  • All orders come with tracking information which will be emailed to you once your item has shipped.

Shipping Rates

  • Domestic Orders (within Canada):
    • Standard shipping: $15
    • Expedited shipping: $21
    • Overnight shipping: $21
  • International Orders:
    • Rates will vary depending on the destination. Customers will be informed of shipping costs at checkout.
    • Please note that import duties and taxes are the responsibility of the customer and are not included in the shipping fees.

Free Shipping

  • We offer free standard shipping on all orders over $100 within Canada.
  • Free shipping promotions may be applied at checkout, subject to availability.

Order Tracking

  • Once your order has shipped, you’ll receive an email with tracking information. You can track your package using the provided tracking number via our shipping carrier’s website.
  • If you experience any issues with your shipment, please contact us at [Your Contact Information].

Address Accuracy

  • Please ensure that the shipping address is correct at the time of purchase. We are not responsible for delays or lost shipments caused by incorrect addresses.
  • If you notice an error with your shipping address after placing an order, please contact us immediately to make any necessary adjustments.

International Shipping

  • We ship internationally to select countries. For international orders, please be aware of the following:
    • The customer is responsible for any import duties, taxes, or customs fees incurred at the destination.
    • Delivery times may vary depending on customs processing in the destination country.
    • Customs policies may affect shipping times, and we cannot guarantee exact delivery dates for international shipments.

Damaged or Lost Shipments

  • If your item arrives damaged or is lost in transit, please contact us immediately with your order number and photos of the damage (if applicable). We will work with the shipping carrier to resolve the issue as quickly as possible.
  • We are not responsible for lost or stolen packages after they are marked as “delivered.” If your package is lost after delivery, please contact your local carrier.

Shipping Insurance

  • For valuable items, we recommend adding shipping insurance at checkout to cover any potential loss or damage during transit. Please contact us if you'd like more information on this option.